Harveys Canada
Harveys Canada Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Harveys Canada has 1.5 star rating based on 22 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: And get better fries, Burgers should be cook only when customers arrive, Close to home.
Cons: Bad service, Bad service and people can barely speak english, Grilled salad poisoned us.Recent recommendations regarding this business are as follows: "Go elsewhere", "Cook fresh for customers & if there is something wrong do it again before serving", "Took very long for service and food was awful", "Check your food", "If your in a hurry go elsewhere".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Harveys Canada has 1.5 star rating based on 22 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: And get better fries, Burgers should be cook only when customers arrive, Close to home.
Cons: Bad service, Bad service and people can barely speak english, Grilled salad poisoned us.Recent recommendations regarding this business are as follows: "Go elsewhere", "Cook fresh for customers & if there is something wrong do it again before serving", "Took very long for service and food was awful", "Check your food", "If your in a hurry go elsewhere".
Most users ask Harveys Canada for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Harveys Canada Reviews
"I love their food, but their App is Pure Garbage!!!!"
It is difficult, or impossible to change the pickup locations on the App. To find the Specials you have to go through a long process that seldom works!!!
Edmonton, Alberta
Even poorer quality now...
I went to Harvey's West end Edmonton recently as I received a gift card. I had gone there years ago and then, it seemed okay, if not a lot better than now.
To make a long story short, the hot dog I ordered had one strip of bacon, a slice of folded processed cheese in it, unmelted, with a hot dog burnt on the outside and not well cooked on the inside. The bun was hard and burnt the outside. The onion rings were one third burnt and the others hard and greasy. I had ordered a coffee but noticed the coffee pot was empty.
They simply put grounds in a cup of hot water, stirred it around and filtered it and added some cream. It was way too thick. I couldn't finish the meal and will never go there again. I should have returned the disgusting thing but I guess I am too polite.
For comparison, the hot dog I ordered years ago, different ownership, had a soft bun, well cooked hot dog, lot's of well cooked bacon and melted cheese on top.
Not sure what they are thinking. I guess they wish to kill their own business.
User's recommendation: Avoid at all costs. Should have taken photo.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carleton Place, Ontario
Complaining about meal
Bun was burnt & fries were cold & overdone. Like they were warmed up.
Very disappointed when I opened the bag.
Staff were not busy, just standing around. I think the Staff should be retrained
- Close to home
- Lack of training
Preferred solution: Full refund
User's recommendation: Cook fresh for customers & if there is something wrong do it again before serving
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Log in issues and gift cards
I have been unable to log in to the Harvey's app for two months now, and my $20 in gift cards have been lost on the app. Harvey's customer service claims that they have escalated this issue to the district manager, but I have not heard anything since. Case number 169****.
Preferred solution: Issue my gift cards for $20.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Innisfil, Ontario
Burger not what it used to be.
If you put any less meat in the burger it would be a veggie burger. Shame because it was once the best but now one of the worst. The meat was so thin and dry.Wife said this is the last time we go to Harveys.
Oshawa, Ontario
The junior burger meat was thinner then the cheese, and tasteless.
Harvey's should charge more money to put a normal size meat patty in their junior burgers if they want people to come back. It is shameful how wafer thin the burger meat is now. We will not buy again.
User's recommendation: Go elsewhere
Edmonton, Alberta
I love their food, but their App is Pure Garbage!!!!
It is difficult, or impossible to change the pickup locations on the App. To find the Specials you have to go through a long process that seldom works!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Guelph, Ontario
Complaint
I finally had to break down and complain about the Wasaga Beach Harvey location. My wife and I have given this location several chances but unfortunately, it is the way they run their food service.
Every time we order our burgers, they are never served hot and neither is the bun. We also had french fries and poutine fries, which were never hot. They prepare all their burgers ahead of time and then just heat them up slightly for serving. I have sent food back and advised the staff endlessly.
One time they even comped my Angus burger, and still, it was just warm. They don't seem to understand that all we want is hot, fresh food. I'm tired of complaining every time we eat at this location. With that said, we will no longer be eating at this location because nothing has changed.
I even heard other customers ask each other if their burger was hot. Please try and get through to this franchise owner.
Toronto, Ontario
Dirt in my food ???
My name is Joshua, I was at 509 st clair west location at 1030 am when I ordered a junior burger combo to go, like I usually do. However Your Employee...
Mark, a philopeno or chinese man on shift decided that it was best to sabatage my meal bh doing something very unsanitary to my hamburger. Minutes after eating my hamburger I began throwing up for about ten straight minutes. Something was clearly done to my food, even while I was eating my food my hamburger tasted slimy for some reason as a continuously spat while trying to finish the meal that I paid for. After a few more bites I had to throw my entire meal out.
It was Mark your Harveys employee that threatened my health by intentionally tampering the meal I chose to pay for... I choose to support Harveys and this is what I get from that guy Mark, sickness??? As such, I have contacted a lawyer's office to pursue further action. Please do your do diligence and check your cameras and you will see what Mark did to my meal thinking he wouldhgwg away with it.
Please check the cameras for August Sunday 1 from 1030:1040am. I am most likely going to need this tape reviewed as well.
Mark will not get away with this. Thank you.
Joshua Emanuel.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Food poiseni
Grilled chicken salad,was severed with tainted lettucebe careful. Has scared me off grilled chicken salads.
Probably for a long time, and don't think I will ever use harvesting again.
I used to love their burgers. So sad.
- Hamburger great
- Grilled salad poisoned us
Preferred solution: Full refund
User's recommendation: Be wary,
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Guelph, Ontario
Food tastes horrible
The kids had one bite of their hotdog and said yucky. I couldnt finish my hamburger it was so salty.
I tasted their hotdog and wow, too salty too. Awful taste
User's recommendation: Took very long for service and food was awful
Toronto, Ontario
Very upset with onion ring quality.
The onion rings are not what they were in the past. My last two orders have been terrible.
Last evening's was the worst. One of my rings was a big blob of uncooked batter that took up a large amount of space in the container.
Very disappointing. If something has been changed then I would suggest going to back to previous supplier.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad service.
We waited 30 minutes for our meal at 9:45 PM, at the Harvey's on Sky Street in Fredericton. Nobody even spoke to us, they forgot our order.
This is the 2nd time this has happened here.
Can you phone the manager about the service? Thanks.
John
- Decent price
- Bad service and people can barely speak english
Preferred solution: Please email
User's recommendation: If your in a hurry go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brampton, Ontario
Unsatisfactory product
On the 18th of May we stayed in St Thomas, Ontario, it was a toss up between Harveys, and fish for dinner, We chose Harveys, we went to the restaurant ordered 2 Angus burgers and poutine, to go, we were less than a 5 minute drive back to our hotel, when we got there the food was stone cold, I mean not even warm, when I called the person was less than apologetic when I explained the situation, did not even offer to give us a new order, to say the least I am very disappointed, And when I tried to call customer service today I just kept getting a busy signal to needless to say, I never did speak to anyone
User's recommendation: Check your food
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Petawawa, Ontario
Coupon complaint
Poor customer service at the Petawawa Ontario store. They will not honor coupons
I will start by saying that Harveys is the only fast food burger that my sister and I will eat in our area. We live in a very small town and there are not a lot of choices but Harveys beats Wendys hands down in taste.
Now to get to my complaint.
I received a coupon through my email for a burger that was $1.65. Because I am a senior citizen, {71 years young}, and on a fixed income, I said to my sister that was a good deal and so we drove approximately 30 km to Petawawa burning a lot of gas to get the deal. When we arrived at Harveys I explained that we had a coupon for $1.65 burger. The young male that was there told us that they would not honour the coupon.
I asked to speak to the manager and he told me that the manager did not want to talk to me.
This is false advertising. I was disgusted that the manager sent his front staff in to do his dirty work. I look at this as poor customer service. I was a professional nurse for 30 years and I would have been fired if I sent my ancillary staff to take care of a family member.
I would like to be compensated for the 2 burgers that I did not receive due to poor management.
The coupon was good for April 1st to April 8th. The date I was at Harveys in Petawawa was April 1st.
The address for this location is 28 Town Centre Blvd
- Great burgers
- Poor customer service
Preferred solution: Price reduction
User's recommendation: If you have an online coupon for Harveys in Petawawa I would not go to that location because they will not honour it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Bad food
We ordered 2 grilled chicken salads.
They didn't have the salad lettuce,and asked if we were okay with shredded lettuce. I agreed.
But we both noticed a bad taste, and we are both home sick today.
This store is located at;
2310 lawrence ave. E
Scarborough, ontario,canada
M1p2p9.
Your app doesn't work as it should not at all user friendly.
What's wrong with your app? It takes too long to load, keeps saying try again.
It just doesn't want to work. When do you plan on fixing it?
Preferred solution: An app that works
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I think you should have returned the food and gotten your refund.